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New Food Safety Requirements for Food Service, Caterer, and Retail Businesses in Australia

Updated: Nov 14, 2023

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Food safety is of paramount importance in the food industry, safeguarding consumers from potential health risks associated with contaminated or unsafe food. In Australia, new food safety requirements are set to be implemented from December 2023, impacting food service, catering, and related retail businesses. This comprehensive article aims to provide an in-depth overview of these requirements, outlining the necessary steps businesses need to take to ensure compliance.

Standard 3.2.2.A—12: Managing Food Safety Risks

One of the key regulations businesses must adhere to is Standard 3.2.2.A—12, which mandates that food businesses engaged in specific prescribed activities maintain records showcasing their effective management of food safety risks. These records serve as evidence of compliance, ensuring that food handling practices align with the required standards.

To meet regulatory expectations, these records should be retained for a minimum of three months. This timeframe allows authorised officers (food regulators) to assess a food business's adherence to food safety protocols. However, it's important to note that certain businesses may be exempt from maintaining these records if they can demonstrate alternative methods to an authorized officer, proving they have adequately managed food safety risks.

The Evidence Tool: Managing Critical Food Safety Risks

In an effort to support businesses in effectively managing critical food safety risks, an evidence tool has been developed. This tool is specifically designed for businesses involved in handling unpackaged potentially hazardous food that is ready to eat. It serves as a practical guide, ensuring that the requirements outlined in Standard 3.2.2 are met consistently.

By utilising the evidence tool, businesses can effectively manage crucial processes such as receiving, storing, processing, displaying, and transporting potentially hazardous food. Furthermore, it provides detailed guidance on essential aspects like cleaning and sanitizing, which are vital to maintaining optimal food safety standards. The evidence tool also acts as a valuable resource, enabling businesses to demonstrate to authorized officers that they are fully compliant with the requirements stipulated in Standard 3.2.2.

Prescribed Activities: Handling Potentially Hazardous Food

Prescribed activities primarily revolve around the proper handling of unpackaged food that is both potentially hazardous and ready to eat. These activities encompass various stages of food preparation and service. The requirements outlined in Standard 3.2.2 specifically focus on the safe handling of potentially hazardous food and include the following:


When accepting deliveries of potentially hazardous food, businesses must ensure that proper protocols are followed. This includes checking for appropriate storage temperatures, conducting visual inspections, and verifying supplier information. By diligently carrying out these tasks, businesses can mitigate the risk of contaminated or compromised food entering their premises.


Implementing appropriate storage practices is crucial in maintaining food safety. This involves maintaining suitable temperature controls, preventing cross-contamination, and ensuring proper labelling and rotation of stock. By diligently adhering to these storage guidelines, businesses can minimise the risk of foodborne illnesses and maintain the integrity of their products.


Safe food handling practices during food preparation, cooking, cooling, and reheating processes are essential in minimising the risk of bacterial growth and contamination. Businesses must follow stringent procedures to ensure that the food they serve is safe for consumption. By implementing rigorous protocols, they can uphold the highest standards of food safety.

Displaying and Transporting

Maintaining the integrity and safety of potentially hazardous food during display and transportation is critical. Implementing measures such as proper temperature controls, protective barriers, and appropriate packaging is essential to prevent the deterioration of food quality and minimise the risk of contamination. By prioritizing these measures, businesses can ensure that the food they present to consumers is safe and meets the necessary food safety standards.

Cleaning and Sanitising

Establishing robust cleaning and sanitising procedures is vital to maintaining cleanliness and preventing the buildup of harmful bacteria or other contaminants. Regular and thorough cleaning of food preparation areas, utensils, and equipment is necessary to uphold food safety standards. By implementing effective cleaning and sanitizing practices, businesses can create a hygienic environment that minimizes the risk of foodborne illnesses.

Compliance and Consumer Safety

Compliance with the prescribed activities mentioned above is crucial to ensuring the safety and well-being of consumers. By adhering to the food safety requirements set by regulatory authorities, businesses demonstrate their commitment to delivering high-quality and safe food products. Compliance not only protects consumers but also contributes to maintaining the reputation and trustworthiness of food service, caterer, and retail businesses.

The upcoming food safety requirements represent a significant step forward in enhancing food safety practices in Australia. By embracing these regulations, businesses have the opportunity to establish themselves as leaders in food safety, earning the trust and loyalty of consumers. Compliance with Standard 3.2.2.A—12 and the effective utilisation of the evidence tool will enable businesses to effectively manage critical food safety risks and ensure the highest level of consumer protection.


In conclusion, the new food safety requirements for food service, caterer, and retail businesses in Australia mark an important milestone in elevating food safety standards. By diligently adhering to the regulations outlined in Standard 3.2.2 and utilising the evidence tool, businesses can proactively manage critical food safety risks. This not only protects consumers but also helps build trust and credibility within the industry.

Food safety should always be a top priority for businesses operating in the food industry. By embracing these requirements, businesses can demonstrate their commitment to providing safe and high-quality food to consumers. Compliance with the new regulations ensures that Australia's food service, caterer, and retail businesses maintain the highest standards of food safety, fostering a healthier and more secure dining experience for everyone.

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